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Travel Money Transfers FAQ


What are my options when sending money?

You can send money in a range of ways through our friends at MoneyGram and TorFX. You'll also save on your transactions with competitve rates and low fees! Send Cash to Cash, Cash to Account, or Account to Account.

What will I neeed to bring with me to send money?

Your going to need photo identification so please have your drivers licence or passport handy - and of course the details of the person you're sending to!

What countries can I send money to?

Send to over 60+ countries and transfer in over 60+ currencies with our friends at MoneyGram and TorFX.

How much will it cost me to transfer money?

Send fees will change, depending on what country you're sending to. We'll tell you what this will be at the time of your transaction. If you're sending Account to Account, you can do this online with us and our friends at TorFX, it's fee free!

How long until the money is available in the recipient's bank account?

It can take between 3- 5 days depending on the receiving bank.

Is there an age limit for sending money?

You need to be 18 years and older. 

Is there a limit on how much money can be sent?

The maximum individual or aggregate amount that can be sent and received in a rolling 30 day period is $8,000.00 USD equivalent

Can I send money online?

If you're wanting to send Account to Account, then you sure can! Follow these easy steps
1. Visit our international money transfers page 
2. Register online with Travel Money Transfers
3. Get a rate
4. Complete your transfer!

What should I do if the person I am sending money to is having trouble picking it up?

If you've sent with us in store, contact Moneygram directly on 0800 444 630. If you've sent online - contact your Account Manager via their contact details on your confirmation email.

Can the person I am sending money to choose the currency they receive it in?

No, you (the "sender") will select the currency they will receive. This is due to exchange rates at the time of sending and ensuring you are not charged twice.


What is a Cash to Cash money transfer?

This is when a person receives money in cash as part of a international money transfer. EG - you send $100NZD to a relative in the UK. They get $60 GBP cash in hand (exchange rates are not true in this example).
P.S - when you send with us in store via MoneyGram, the person you are sending the cash to will need to collect the money from a MoneyGram agent.

How do I send cash to someone overseas?

Come see us with your passport or driver's licence, along with the details of the person you're sending money to. We offer a 10minute express cash pick up service through Moneygram.


What is a Cash to Account money transfer?

The sender (you) sends money to a receive (the person you're sending to) via MoneyGram in one of our stores. A sender pays for the transcation using cash, and the receiver gets the payment directly into their bank account.

With Cash to Account, you can send to India, China, Sri Lanka, the Philippines and more. 

How do I send cash to an overseas account?

Visit us and make sure you bring in the recipient's bank details, including bank name, account name and account number.


What is an Account to Account money transfer?

It's a quick, easy and secure way to send money worldwide. Plus, you'll receive exceptional personal service from a dedicated account manager.

How do I send Account to Account?

Register on our website in minutes! You'll receive a quote and can complete your transaction online 24/7.


What currencies can I receive transfers in?

If receiving into an New Zealand bank account all currencies will be converted to New Zealand dollars.

How do I receive a money transfer in store?

Visit us with your photo identification and the transaction reference number that has been provided to you by the sender.

How long after the money has been sent until I can pick it up?

This will be dependent on how the money was sent, if it is to be received as cash in can take as little as 10 minutes and will be available dependent on the receiving agents hours of operation. If this is a bank account transaction it will take 3-5 business days.