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Coronavirus (COVID-19) Update

Due to the implications arising from COVID-19 and the recent advice from the New Zealand government, we have unfortunately had to temporarily close our storefront activity until further notice.

Our stores will remain temporarily closed as we continue to monitor government and travel advice. We will reopen stores in stages across the country when significant international travel has resumed. 

Don't worry, our website will remain active for Travel Money Transfers and Cash Passport reloads. Plus, you can now send online with MoneyGram.

We apologise for any inconvenience caused and thank you for your understanding during this time. We hope to be back up and serving you as soon as we possibly can!

For more help, please use the contact information below:

MoneyGram:

MoneyGram sends are available online. It's easy to create an account, and you can be sending to family and friends around the world within minutes, no need to visit a store!*

MoneyGram receive are not available via Travel Money NZ as our stores are closed. To find an agent that is open, please call MoneyGram directly on 0800 444 630.

*Subject to agent operating hours and compliance with regulatory requirements; in minutes service excludes send to account service. For send to account service, timing of funds availability depends on destination country and is subject to banking hours and compliance with regulatory requirements.

Travel Money Transfers:

Travel Money Transfers are still available via our website to help you transfer money to and from another country. If you don't already have an account, you can sign up online.

Cash Passport:

You can continue to login to your account to check your balance, view your transaction history, reload your card and manage your travel money.

Need help with Cash Passport?

Other assistance

Need help with something else? Please check these FAQs, or use our contact form and we will respond within 24-48 hours.

The short answer is we are unsure. This is an uncertain time for all of us as we do our best to remain patient and adhere to government guidelines whilst we continue to try and serve our customers to the best of our ability. For all the latests updates, please be sure to check our website regularly. We know this can be frustrating and we sincerely appreciate your understanding as we work to return our services to normal as quickly as possible!

Unfortunately, we have had to temporarily pause the purchase of all foreign cash due to restrictions placed upon us during this unpredented time. To be alerted when we resume our normal services, please continue to check our website. We thank you for your patience and understanding during this time.

We recommend using the online cash out process to return these funds to your nominated bank account. 

To cash out, login to your account and select Transfer money > Cash out to a bank account.

For further assistance with your Cash Passport, please visit the Cash Passport Help Centre. 

Please check the Cash Passport Help Centre for tips or call 0800 444 691.

You can still load your card online! Log in to your Cash Passport account and follow the prompts to reload.

You can still send with MoneyGram online! Create an account and you can be sending within minutes.

We cannot do any MoneyGram receives at the moment while our stores are closed. Unfortunately, we are currently unsure of how long this could last. For all the latests updates, please be sure to check our website regularly. We know this can be frustrating and we sincerely appreciate your understanding as we work to return our services to normal as quickly as possible!

Please contact MoneyGram directly on 0800 444 630.

The short answer is we don’t know. This is an uncertain time for all of us as we do our best to remain patient and adhere to public guidelines whilst we continue to try and serve our customers to the best of our ability. We know this can be frustrating and we sincerely appreciate your understanding as we work to return our services to normal as quickly as possible!

All of us here at Travel Money NZ will be doing our best to remain patient and adhere to government restrictions whilst we continue to try and serve our customers to the best of our ability. If you have questions in the meantime please use our online contact form or email your foreign currency expert directly. 

If you have a faulty Korjo product, please call Korjo direct on +64 7 281 1484 or email info@voyagerluggage.com