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Coronavirus (COVID-19) Update

Due to the implications arising from COVID-19 and the recent advice from the New Zealand government, we have unfortunately had to temporarily close our storefront activity until further notice.

Our stores will remain temporarily closed as we continue to monitor government and travel advice. We will reopen stores in stages across the country when significant international travel has resumed. 

Don't worry, our website will remain active for Travel Money Transfers and Cash Passport reloads.

We apologise for any inconvenience caused and thank you for your understanding during this time. We hope to be back up and serving you as soon as we possibly can!

For more help, please use the contact information below:

MoneyGram:

MoneyGram is no longer available via Travel Money NZ as we have discontinued this service. MoneyGram continues to operate globally, please call MoneyGram on 0800 444 630, or visit the MoneyGram website. We cannot assist with MoneyGram transactions.

Travel Money Transfers:

Travel Money Transfers are still available via our website to help you transfer money to and from another country. If you don't already have an account, you can sign up online.

Cash Passport:

You can continue to login to your account to check your balance, view your transaction history, reload your card and manage your travel money.

Need help with Cash Passport?

Other assistance

Need help with something else? Please check these FAQs, or use our contact form and we will respond within 24-48 hours.

The short answer is we are unsure. This is an uncertain time for all of us as we do our best to remain patient and adhere to government guidelines whilst we continue to try and serve our customers to the best of our ability. For all the latests updates, please be sure to check our website regularly. We know this can be frustrating and we sincerely appreciate your understanding as we work to return our services to normal as quickly as possible!

Unfortunately, we have had to temporarily pause the purchase of all foreign cash due to restrictions placed upon us during this unpredented time. To be alerted when we resume our normal services, please continue to check our website. We thank you for your patience and understanding during this time.

We recommend using the online cash out process to return these funds to your nominated bank account. 

To cash out, login to your account and select Transfer money > Cash out to a bank account.

For further assistance with your Cash Passport, please visit the Cash Passport Help Centre. 

Please check the Cash Passport Help Centre for tips or call 0800 444 691.

You can still load your card online! Log in to your Cash Passport account and follow the prompts to reload.

MoneyGram is no longer available via Travel Money NZ as we have discontinued this service. MoneyGram continues to operate globally, please call MoneyGram on 0800 444 630, or visit the MoneyGram website. We cannot assist with MoneyGram transactions.

The short answer is we don’t know. This is an uncertain time for all of us as we do our best to remain patient and adhere to public guidelines whilst we continue to try and serve our customers to the best of our ability. We know this can be frustrating and we sincerely appreciate your understanding as we work to return our services to normal as quickly as possible!

All of us here at Travel Money NZ will be doing our best to remain patient and adhere to government restrictions whilst we continue to try and serve our customers to the best of our ability. If you have questions in the meantime please use our online contact form or email your foreign currency expert directly.