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Coronavirus (COVID-19) Update

We are stoked to announce we will be reopening our stores soon, and we can't wait to see all your friendly faces again.

Stay tuned for any and all updates and alerts by hitting that subscribe button, and we'll let you know exactly when the stores reopen their doors.

Meanwhile, our website will remain active for Travel Money Transfers and Cash Passport reloads.

Thanks for understanding and being so patient, and we're excited for new era of Travel Money NZ!

For more help, please use the contact information below:

MoneyGram:

MoneyGram is no longer available via Travel Money NZ as we have discontinued this service. MoneyGram continues to operate globally, please call MoneyGram on 0800 444 630, or visit the MoneyGram website. We cannot assist with MoneyGram transactions.

Travel Money Transfers:

Travel Money Transfers are still available via our website to help you transfer money to and from another country. If you don't already have an account, you can sign up online.

Cash Passport:

You can continue to login to your account to check your balance, view your transaction history, reload your card and manage your travel money.

Need help with Cash Passport?

Other assistance

Need help with something else? Please check these FAQs, or use our contact form and we will respond within 24-48 hours.

The short answer: sometime in February... but we can't give an exact date just yet.

We're currently getting all our stores up-to-date and better than ever, so we can serve you with top level service as you prepare to travel the world.

If you sign up to our mailing list, you'll get an alert when stores reopen, and you can find your closest store here.

Unfortunately, we have had to temporarily pause the purchase of all foreign cash due to restrictions placed upon us during this unpredented time. To be alerted when we resume our normal services, please continue to check our website. We thank you for your patience and understanding during this time.

We recommend using the online cash out process to return these funds to your nominated bank account. 

To cash out, login to your account and select Transfer money > Cash out to a bank account.

For further assistance with your Cash Passport, please visit the Cash Passport Help Centre. 

Please check the Cash Passport Help Centre for tips or call 0800 444 691.

You can still load your card online! Log in to your Cash Passport account and follow the prompts to reload.

MoneyGram is no longer available via Travel Money NZ as we have discontinued this service. MoneyGram continues to operate globally, please call MoneyGram on 0800 444 630, or visit the MoneyGram website. We cannot assist with MoneyGram transactions.

All of us here at Travel Money NZ will be doing our best to remain patient and adhere to government restrictions whilst we continue to try and serve our customers to the best of our ability. If you have questions in the meantime please use our online contact form or email your foreign currency expert directly.