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Rate Move Guarantee (in store only)

14-Day Exchange Rate Guarantee

Exchange rates change frequently. That’s kind of their thing. Sometimes they change just a little, other times they change a whole lot. There’s nothing worse than exchanging your Kiwi dollars one day, only to find they’ve significantly improved the next.

Rate Move Guarantee is our way of saving you from exchange rate movements. If you purchase foreign currency in store and the retail exchange rates improve within 14 days, we’ll pay you the difference*. Think of us as your currency exchange superhero (but please don’t ask us to wear a cape).

Which currencies are covered by Rate Move Guarantee?

Rate Move Guaranteeis available to you when purchasing any of these currencies in store:

3 great reasons to add Rate Move Guarantee to your currency exchange

  • Get your travel money sorted sooner

    No need to wait and watch the exchange rate movements. Purchase now and get paid the difference if the retail exchange rates do improve.

  • Enjoy peace of mind

    Worried about ‘what ifs’? As if. Nobody can predict changes in world politics and market conditions, so Rate Move Guarantee ensures you won’t miss out on a better deal.

  • Oh, and it’s FREE

    Get the best rate during your Rate Move Guarantee period. Don’t pay anything extra for it. Case closed.

How does Rate Move Guarantee work?

  1. Purchase any of the applicable currencies (listed above) in store at the advertised retail exchange rate.
  2. Ask your expert to add Rate Move Guarantee (for free) to your transaction. You’ll just need to provide a couple of personal details.
  3. If the exchange rate movements swing in your favour within 14 days of your purchase, visit the same Travel Money NZ store and submit a Rate Move Guarantee claim. The difference (in NZD) will be paid into your chosen bank account within 7 business days.

Rate Move Guarantee FAQs

Return to the store where you made the original purchase during the 14-day Rate Move Guarantee period. Show one of our experts your receipt, including the Rate Move Guarantee reference number, and they’ll process your claim. Easy.

Nope.

New Zealand dollars. We’ll send them straight to your nominated bank account.

If those currencies are all in the list above, then yes. Rate Move Guarantee can be added to any and all eligible currencies – even if you purchase all of them on the same day for some reason.

It’s free, silly. When you exchange in store at the advertised retail exchange rate, adding Rate Move Guarantee doesn’t cost you a dime, a pence or a cent.

At each and every Travel Money NZ store. And there are over 20 of them throughout New Zealand.

Ah, you’ve found our kryptonite. We can only offer Rate Move Guarantee in store at the moment. Sorry.

Wondering about something that isn’t in our Rate Move Guarantee FAQs? Our general FAQs page might have the answers you seek. If not, simply get in touch and speak with our friendly team.

*Terms and conditions apply to our Rate Move Guarantee offer. Please read them below.

  1. Rate Move Guarantee can only be added to purchases of Eligible Currencies for cash in store, at the advertised store exchange rate (the "Board Rate") at the election of the Customer, subject to these terms and conditions and excludes load transactions for Multi-currency Cash Passport or Currency Pass. The Board Rate is exclusive of all fees, charges, commission or levies.
  2. Rate Move Guarantee can only be added to a transaction when the Customer has purchased an eligible foreign currency being US Dollars (USD), Great British Pound (GBP), Euros (EUR), Australian Dollars (AUD), Indonesian Rupiah (IDR), Fijian Dollars (FJD), Thai Baht (THB), Japanese Yen (JPY), Singaporean Dollars (SGD), Canadian Dollars (CAD), or Chinese Yuan (CNY) in cash ("Eligible Currencies").
  3. Rate Move Guarantee is available at participating Travel Money NZ stores only.
  4. Rate Move Guarantee cannot be added when ordering foreign currency online via travelmoney.co.nz
  5. Rate Move Guarantee only applies when purchasing an Eligible Currency. It cannot be added to transactions where Travel Money NZ are purchasing a foreign currency from the customer in exchange for New Zealand Dollars ("NZD").
  6. The period covered by Rate Move Guarantee applies from the date of the original transaction to midnight of the 14th calendar day following the transaction date (the "Claim Period").
  7. Travel Money NZ reserves the right to amend Eligible Currencies at any time without notice. Pending Rate Move Guarantee transactions will be honoured during the Claim Period.
  8. Where a Customer presents a claim (in writing or verbally) that there has been an improvement in the Board Rate as at the date of their claim against the Board Rate at the original date of their transaction within the Claim Period (the "Rate Move Guarantee Claim"). Rate Move Guarantee Claims can only be submitted by a Customer and processed by a Travel Money NZ team member in the store in which the original purchase was made and upon presentation of the original sales receipt with the Rate Move Guarantee reference detailed in the transaction.
  9. Amount of the Rate Move Guarantee Claim cannot exceed the NZD amount of the original transaction amount.
  10. A Rate Move Guarantee Claim only applies to a maximum of NZD$5,000 of each Eligible Currency transaction.
  11. Rate Move Guarantee cannot be purchased in conjunction with our Best Price Guarantee or Best Rate Guarantee.
  12. Only one Rate Move Guarantee Claim may be redeemed per Eligible Currency transaction. Multiple Rate Move Guarantee Claims within the Claim Period will not be accepted.
  13. A Rate Move Guarantee Claim will only be honoured for the original Customer. Valid ID may be requested by the Travel Money NZ consultant.
  14. Rate Move Guarantee Claim amounts will be deposited into the original Customer's nominated bank account within seven (7)  business days. Rate Move Guarantee Claims cannot be provided in cash, credit card or via EFTPOS on the day the Rate Move Guarantee Claim is submitted.
  15. Travel Money NZ reserves the right to withdraw or suspend the offer of Rate Move Guarantee during large impact global events causing major disruptions to global currency markets that exceeds a 5% change between Board Rates.
  16. In the event of a large impact global event causing major disruptions to global currency markets, a Rate Move Guarantee Claim will be honoured for changes in Board Rates up to 5% changes but not exceeding this.
  17. Travel Money NZ reserves the right to withdraw the offer of Rate Move Guarantee at any time without notice. Pending Rate Move Guarantee transactions will be honoured during the Claim Period.
  18. Rate Move Guarantee is available to Customers for personal use only. Foreign currency wholesalers, other financial institutions or currency providers cannot add Rate Move Guarantee to any purchase. Travel Money NZ consultants reserve the right to refuse transactions that they suspect are not for personal use.
  19. These terms were last updated on 15 September 2017.