Price Beat Guarantee

Price Beat Guarantee – Terms and Conditions

In these terms and conditions, references to “TMNZ”, “us”, “we” and “our” mean Travel Money Currency Exchange (NZ) Limited trading as Travel Money NZ. Our registered office is located at Our registered office is located at 275 Grey Street South Brisbane QLD 4101. You can also contact us at enquiries@travelmoneyoz.com 
 

1. For the purposes of these terms and conditions:
   1. Competitor is defined as a New Zealand–registered business or website operating in the same region as the TMNZ store from which the customer is claiming the Price Beat Guarantee.
   2. Overall Transaction Price is identified as the total cost charged by a Competitor to a customer for completing a foreign currency exchange transaction at any given rate. This includes all associated fees that a Competitor may charge, such as service and delivery fees, and fees embedded in the rate mark-up.
2. We agree to beat any Competitor’s Overall Transaction Price for a foreign currency exchange transaction by the equivalent of $1 NZD if all the following conditions are met:
   1. The Competitor’s price is an official written quotation or a published rate available to the public at the date and time of the claim.
   2. The Competitor’s official written quotation or published price is presented to us on the same day that it is quoted or published and prior to undertaking any transaction with us.
   3. The price comparison is based on the Overall Transaction Price and includes (but is not limited to) fees (including delivery fees), charges, commissions, or levies charged on the transaction by the Competitor.
   4. The Competitor has the foreign currency available in stock to complete the transaction on the same day the Price Beat Guarantee claim is made to TMNZ. For online rates and orders, the foreign currency must be available for collection at the Competitor’s store within 30 kilometres by road from the TMNZ store where the claim is made, on the same day the Price Beat Guarantee claim is made.
3. The Price Beat Guarantee applies to:
   1. Competitors who are deemed to be foreign exchange retailers / Bureau De Change operators whether online or from a physical location.
   2. The purchase and/or sale of foreign currency notes only. Currency Cards and other similar products are excluded from the Price Beat Guarantee.
   3. Individual transactions with a maximum Overall Transaction Price of $5,000 NZD, or its equivalent in foreign currency. Transactions exceeding this amount are not eligible.
4. The Price Beat Guarantee does not apply to a Competitor’s quote based on exchanges made using foreign currency exchange derivative products (such as currency futures, options, exchange-traded funds (ETFs), forwards, interest rate swaps, etc.), or available via trading platforms whether online, in person, or via a broker. These products are not straightforward cash exchanges but involve agreements to buy or sell currency at a future date or under certain conditions.
5. The Competitor’s official written quotation or published rate must be currently available to a member of the general public and not exclusive to a closed user group.
6. Proof of the Competitor’s quote or published rate must be provided by official written quotation from the Competitor or must be published as an available Overall Transaction Price to the general public on the provider’s website or marketing materials at the time and date the claim is being made. The Competitor must have the quoted currency in stock and available to complete the transaction at the time and date the claim is made.
7. Quotations must state the specific time and date of the quote and be given to us prior to undertaking a transaction, to allow comparison in real terms against the current rate. Due to frequent fluctuations in exchange rates, a Price Beat Guarantee claim can only be made on the same calendar day to ensure a fair and consistent Competitor comparison.
8. TMNZ reserves the right to verify the quoted price and availability of stock with the Competitor for a same-day transaction by conversing electronically, in person, or via telephone with that Competitor.
9. Should an instance occur where a customer finds a variation in the cash exchange rate between various TMNZ physical store locations, the Price Beat Guarantee applicable within that comparison will be offered to the customer. This excludes any comparison with the cash exchange rates available on the TMNZ website, and the Currency Card rate from the TMNZ website.
10. In the instance TMNZ is unable to beat a Competitor’s official written quotation or published rate, the customer is entitled to receive the equivalent of $100 NZD payable in the form of a TMNZ Currency Card. Should the customer already hold a TMNZ Currency Card, the funds will be loaded onto their existing card. Our Currency Card is a financial product and as such has terms and conditions associated with its issuance and use. These terms and conditions can be viewed in the product disclosure statement (“PDS”) available online at www.travelmoney.nz
    or in hard copy at any TMNZ store. Only one Currency Card can be issued per customer in total. In the circumstances a Currency Card cannot be issued or loaded, the customer is entitled to a $100 NZD voucher for use at a TMNZ store.
11. We will not be required to beat a quote if you do not comply with these terms and conditions.
12. We reserve the right to amend these terms and conditions at any time or to withdraw or suspend the Price Beat Guarantee at any time without notice. In the event of large-impact global events causing major disruptions to global currency markets, a Price Beat Guarantee claim may not be honoured.
13. The Price Beat Guarantee offer cannot be used in conjunction with our Cash Commitment, Rate Move Guarantee, or any other discounts or promotions.
14. The Price Beat Guarantee is available to customers for personal use only. Commercial operators such as foreign currency wholesalers, financial institutions, or currency providers cannot utilise the Price Beat Guarantee for any purchase. TMNZ reserves the right to refuse to honour the Price Beat Guarantee offer to transactions which we suspect are not for personal use.
15. We are committed to ensuring a straightforward and hassle-free experience for our customers. Our internal policy guarantees that all valid Price Beat Guarantee claims will be processed without unnecessary complications or disputes, ensuring a smooth and prompt resolution.