Rate Guard (in store only)

14 Day Exchange Rate Guarantee

Exchange rates change - sometimes a little, sometimes a lot. There is nothing worse than exchanging your NZ Dollars one day, only to find out the rate has improved the next! With Rate Guard from Travel Money NZ, you can purchase your foreign currency any day in store and if the rate improves within 14 days, we'll pay you the difference*. 

Available when purchasing these currencies in store:

  • US Dollars (USD)
  • British Pounds (GBP)
  • Euros (EUR)
  • Australian Dollars (AUD)
  • Indonesian Rupiah (IDR)
  • Fijian Dollars (FJD)
  • Thai Baht (THB)
  • Japanese Yen (JPY)
  • Singaporean Dollars (SGD)
  • Canadian Dollars (CAD)
  • Chinese Yuan (CNY)

Why Add Rate Guard?

When you want to get your travel money sorted sooner.

Why leave it to last minute because you're watching the exchange rates? With Rate Guard, we'll pay you the difference should the exchange rates change.

When you're worried about market movements.

Daily changes in world politics and market conditions, can all impact retail exchange rates. By adding Rate Guard you are protecting your 'upside' in the event the $NZD improves.

Peace of Mind.

No need to think "what if". You know you'll get the best rate during your Rate Guard period and it's FREE!

You're not sure when is a good time to buy.

Because we don't all have a crystal ball to tell us when the rates will improve, but at least every day is a good time to buy with Rate Guard.

How Does Rate Guard Work?

  1. Purchase currency in store at the advertised exchange rate.
  2. Ask to add FREE Rate Guard to your transaction and provide a few personal details

If the exchange rate improves within 14 days of your original purchased

  • Visit the Travel Money NZ store you purchased your currency from to submit your Rate Guard claim
  • The difference is paid into your nominated bank account in AUD within five business days


Q: How do I receive my Rate Guard Claim?

A: Visit the store you purchased your original currency within the 14 day Rate Guard Period. Simply show your receipt that has your Rate Guard Reference number and the Travel Money NZ consultant will process your Rate Guard Claim.

Q: Will I be charged any exchange fees or commission on my Rate Guard Claim amount?

A: We will not charge you any further fees to process your Rate Guard Claim.

Q: Which currency will I receive my Rate Guard Claim?

A: You will receive your Rate Guard Claim in NZD, directly to your nominated bank account.

Q: If I purchase multiple currencies, does Rate Guard only apply to one of them?

A: No, Rate Guard can be added to any or all of the eligible currency purchases*.

Q: How much does Rate Guard cost?

A: Rate Guard is free when you exchange at the standard exchange rate advertised in store.

Q: Where is Rate Guard available?

A: Rate Guard is available in all Travel Money NZ stores.

Q: Can I add Rate Guard to my online foreign currency order?

A: Rate Guard is only available in store at this time. Find your nearest store here.

*Terms and Conditions apply for Rate Guard.

Why Travel Money NZ?

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